Convergent Library Technologies

Created with Sketch.
Please submit resumes to, to the Attention: Human Resources

We are always looking for energetic, positive, outgoing individuals to join our team. If you collaborate well with colleagues both in-office and remotely, can confidently instigate and follow through to delivery on new initiatives, can drive projects, increase meaningfully customer satisfaction, directly build sales or substantially support sales growth, measure results and learn from them, and also want to connect with awesome library professionals from all around the world, then we want to meet you.

We work in the fantastic library industry. It is full of passionate people looking to make a difference in their community. Our company is uniquely positioned in Canada offering both partner products as well as our own. We evolve our product line to meet the changing needs of Canadian libraries and as such have the pleasure of maintaining long relationships with our customers, supporting them in achieving their vision.

If you’d like to join us in our mission and are able to juggle multiple activities to help achieve company goals, then we want to hear from you: Share your story!

We are hiring for:


Full time position

Customer Service & Technology
In this front-line position, you will engage with customers helping resolve their technical support needs, while also participating in new customer installations and ensuring their success.

We are in search of a candidate who brings together an easy ability to connect with customers by phone, emails, remote sessions, and online meets with delivery of comprehensive responses and ensuring total customer satisfaction. You’ll be handling technical troubleshooting requests while also helping ready hardware, software and integrated solution products, as well as service-based solutions.

Your trusted role liaising with customers and providing solution expertise means you will use excellent problem solving skills, attention to detail and superior listening skills to resolve issues, escalating them efficiently when necessary and following up to ensure their resolution. You will assist the sales team in enhancing our customers’ ability to leverage technology to meet and exceed objectives, by providing referrals for improved services.

You want to work in a company where you DO make a difference for customers
Our customers deliver tangible benefits to the communities they serve. Our products and professional services enable them to do that. Our customers are consistently enhancing what they do and what they offer to ensure equitable access to all in their community. They will rely on you to help them do that as a trusted resource.

We have you covered
This is a salaried position and is eligible for our benefits package. This includes medical and dental coverage, extended medical and paid sick leave.

You are totally tech-savvy, but love interacting with people, and have
  • A minimum of 2 years experience in a customer service environment
  • A technical post-secondary education or related experience in a software/hardware firm or computer help desk/troubleshooting role
  • Strong computer literacy and ability to proficiently and fluently use a wide variety of standard business applications as well as customer management systems
  • Exceptional time management, highly capable at optimizing use of standard project, activity and organizational systems
  • Experience and knowledge of virtual machine environments, website creation tools, remote server access tools, Linux, Windows servers, SQL server, networking (certification), preferred
  • Aptitude for learning new software from the inside out, and equally comfortable doing hands-on tasks like product assembly, 3D bespoke component printing.
  • Superior communication skills; able to clearly explain unfamiliar concepts to our customers in a clear and concise manner via telephone, email, online meets and hopefully in-person!
  • Standard day/work hours for this position are Monday-Friday (8:30am -5:00pm), but position may require you to work non-standard work hours occasionally depending on new customer installation needs.
  • Able to work as part of a team or independently with minimal supervision, in-office primarily, but are able to travel, and can could work remotely in a hybrid arrangement if you are the right candidate
  • Confident, upbeat personality that can contribute to team morale positively and can adapt easily
  • Have a valid passport, driver’s license, able to provide proof of COVID-19 vaccinations, and are a Canadian citizen/permanent resident of Canada/have a valid Canadian work permit.
We want to grow; and we want you to grow with us
We are constantly looking forward, identifying better ways of making our own processes more efficient, pinpointing new products and technologies to help serve our customer’s needs. With so much change and chaos going on in our collective lives, we want to bring our confidence, our expertise and our value-add to every sale, every implementation and every ongoing relationship we cultivate, now more than ever. Integrity and reliability matter. We know that our customers have choice, and we continue year after year for almost two decades to prove that we are the right partner for them.

Compensation is based on experience. Start date: immediately.

Convergent Library Technologies Inc.
8-431 Huronia Road, Barrie, ON L4N 9B3
Email: (Attn: Human Resources)
Phone: 1.866.213.8880 x111

Convergent sells and supports a wide range of third party applications that enhance self-service and staff workflows, as well as those developed by its sister company, WebClarity Software Inc.

We are based in Barrie, Ontario, a growing, thriving community just north of Toronto. For information about living and working in Barrie, visit the City of Barrie website for more information. To learn more about what our community has to offer, visit the Tourism Barrie website for details on climate, history, recreation (including close-by skiing and boating on Lake Simcoe) and festivals.